Frequently asked questions
Answers to the questions we hear most often about the NDIS and working with Innergrowth Hub.
How do I start services with Innergrowth Hub?
Getting started is simple. Contact us today, and we can activate your services within 24 hours.
What sets Innergrowth Hub apart from other NDIS support providers?
Our focus on personalisation and quality makes us a leader in the NDIS support field. Every plan is crafted to enhance your independence and well-being.
Can I switch services if my needs change over time?
Absolutely! We understand that your needs may evolve, and we are flexible in adapting our services to meet these changes. Just get in touch with us, and we can adjust your care plan accordingly.
What kind of training do your staff undergo?
Our staff receive comprehensive training that includes not only the necessary healthcare and support skills but also training in empathy, inclusivity, and privacy protection to ensure they provide the best possible care.
How do you ensure my privacy and confidentiality?
Protecting your privacy and maintaining confidentiality are paramount to us. We adhere strictly to data protection laws and have robust policies in place to ensure that all personal information is handled securely and discreetly.
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is an Australian Government program that funds reasonable and necessary supports for eligible people with a permanent and significant disability, helping them live more independently.
Am I eligible for NDIS support?
Generally you need to be under 65 when you first apply, be an Australian citizen or permanent resident, and have a permanent disability that significantly affects your daily life. Our team can help you understand your eligibility.
Do you support self-managed and plan-managed participants?
Yes. We work with self-managed, plan-managed and NDIA-managed participants and make invoicing and reporting simple, whichever way your plan is managed.